Terms of Service

Last updated: 15 November 2026

1. Who we are

1.1 These terms are between ThinkBoxUK Ltd, including under any of its trading names ("we", "us"), and the business that uses our services ("you").

1.2 ThinkBoxUK Ltd is registered in England and Wales, company number 10824292. Registered office: Unit 4, 35 Creek Road, Hayling Island, PO11 9QZ. Email: support@orlia.ai.

2. Accepting these terms

2.1 By using our services, you agree to our Terms of Service.

2.2 Our services are for business use only, including sole traders and people working from home. By using them, you confirm you are using them for your business.

2.3 Our data processing agreement forms part of these terms.

2.4 Our privacy notice explains how we use the personal data of you and your staff.

3. Our services

3.1 Our services use AI.

3.2 Our services are not perfect and will sometimes make mistakes. Anything they produce may be missing, incomplete or wrong. You are responsible for checking anything you rely on.

3.3 Our services are not an emergency service. Do not rely on them for anything urgent, or where someone's safety is at risk.

4. Your responsibilities

4.1 Keep your login details secure. You are responsible for everything done using your account.

4.2 Use our services lawfully.

4.3 For the personal data of the people you deal with, you are the controller under UK GDPR, and we are your processor. You are responsible for complying with UK GDPR for that data.

4.4 You will cover any loss, and any reasonable legal costs, we suffer if anyone you deal with makes a claim against us.

5. Payment

5.1 Prices, and how and when you pay, are as shown when you sign up or when you choose them in your account, or as we agree with you in writing.

5.2 Payments are not refundable.

5.3 We can change our prices by telling you in writing. Changes apply from your next payment period, or 30 days after we tell you, whichever is sooner.

5.4 If you don't pay on time, we can suspend our services until you do. You still owe the full amount.

5.5 You pay our reasonable costs of collecting anything you owe us, including legal costs.

5.6 Anything you have paid for and not used ends when your services end.

6. Ending our services

6.1 You can stop using our services at any time using the cancellation process in your account. This is the only way to cancel. Your services continue until the end of the period you have paid for.

6.2 We can end our services at the end of any period you have paid for, by telling you in writing before then.

6.3 We can suspend or end our services straight away if you break these terms, or use our services in a way that could harm us or anyone else.

6.4 When our services end, your data is returned or deleted as set out in our data processing agreement.

7. Liability

7.1 Nothing in these terms limits any liability that the law does not allow to be limited.

7.2 Our services are provided as they are. We do not promise they will always be available, work without interruption, or be free of errors.

7.3 We are not liable for any loss, of any kind, arising from your use of our services.

7.4 We are not liable for anything outside our control.

7.5 If, despite this section, we are found liable, our total liability is limited to the last payment you made to us before the claim.

7.6 If you bring a claim against us and it fails, you pay our reasonable legal costs.

8. Changes to these terms

8.1 We may change these terms by telling you in writing at least 30 days before the change takes effect.

8.2 We may make any change the law requires straight away.

8.3 If you keep using our services after a change takes effect, you accept it. If you do not accept it, your only option is to cancel under 6.1.

9. General

9.1 Where these terms say "in writing", this includes email. We only accept instructions, requests and correspondence from the account owner's email address, and we only correspond with that address.

9.2 We own our services. Using them does not give you any rights in them.

9.3 These terms and our data processing agreement are the whole agreement between us, along with any prices or special terms we agree with you in writing.

9.4 If any part of these terms cannot be enforced, the rest still applies.

9.5 If we do not enforce any part of these terms straight away, we can still enforce it later.

9.6 We may transfer these terms to another business. You may not transfer them without our written agreement.

9.7 Nobody else can enforce these terms.

9.8 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.